I am interested in tools for increasing the efficiency of sales calls. I know that there are progressive and predictive autodialer systems, but I do not understand what their key differences are. Maybe someone knows where to find a detailed explanation and examples of their work?
While working on improving the work of the call center, I realized that a lot depends on the automation of calls. Progressive or predictive autodialer? These terms are often heard, but how to choose the right one? I came across a useful material that explains in detail the differences and advantages of each approach. Here is a link to the article: https://www.talkandroid.com/496382-progressive-vs-predictive-dialer-choosing-whats-best-for-your-business/. The article helped me make an informed decision and choose what is perfect for my team.
Hi, great post, especially pleased with the topic of call center technologies. This is one of the key areas for those who want to improve customer interaction. Modern solutions allow not only to save time, but also to significantly improve the quality of work with the audience.
