Return and Refund Policy

Returns

First Seven Days 
Our return and refund policy allows for products to be returned within seven days of purchase if someone changes their mind. To be eligible for a return, your item must be unused/unopened, in the same condition that you received it, and must be in the original packaging.

Defective Products 
Our return and refund policy allows for products to be returned within 30 days of purchase if the product has a manufacturer defect, which includes broken bottles and actual damaged product packaging that would expose or damage the actual product. (This does not include creased or damaged boxes that do not affect the products themselves).

All ZenCleanz products are sensitive to their storage environment. Please keep all products in a cool, dry place, as recommended on the product page for storage. We do not accept returns on any products once they are opened.

After 30 Days 
Our return and refund policy only allows products to be returned or refunded within 30 days.

Sale Items (if applicable)
Only regular-priced items may be refunded. Sale items can only be refunded if there is a manufacturer defect.

Exchanges (if applicable)
Our return and refund policy allows only the exchanges of items if they have a manufacturer defect or damage. If you need to exchange, email us at customer.service@zencleanz.com for further information.

Processing Your Return/Refund
Please contact ZenCleanz customer service (customer.service@zencleanz.com) for more details about the return/refund.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without prior authorization. To be eligible for a return/refund, your item must be unused, in the same condition that you received it, and in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, in which we will inform you of the approval or decline of your refund.

If your refund is approved, it will be processed, and a credit will be applied to your credit card or original payment method within 30 days or less.

Please Note: if you chose PayPal for your payment option, PayPal will charge an 8% service fee for the refund.

Late or Missing Refunds (if applicable)
If 30 days have passed and you still have not received a refund, please double-check your original payment account.
Then contact the credit card company or bank, as it may take some time before your refund is officially posted to your account.

If, after following these steps, you still have not received your refund, please contact us at customer.service@zencleanz.com.

Updated: October 16, 2023