Return and Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact our customer service(customer.service@strongpulses.com) for more detail about the return product.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

We only accept Defective Product return which include the bottle broken, damaged packaging. Any risk of loss, and damage to Product(s) you order shall pass to you upon shipment from our facility. we shall not be responsible for any loss or damage to Product(s) you order.

The products are sensitive to environment. Please Keep in the place as the product recommend storage. We do not accept any problem product return after open.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please know that if you choice paypal payments, paypal will charge 8% service fee for the refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customer.service@strongpulses.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for other item, send us an email at customer.service@strongpulses.com for further information.